Frequently Asked Questions

LPG (Liquefied Petroleum Gas) is a clean, efficient, and affordable energy source perfect for cooking, heating, and water heating. It's:

• More cost-effective than electricity
• Environmentally friendly with lower emissions
• Reliable during power outages
• Instantly adjustable for precise temperature control
• Safe when used properly with modern equipment

We primarily serve the Tubatse region and Gauteng province, including:

• Tubatse and surrounding areas
• Bryanston, Sandton, and Johannesburg North
• Pretoria and surrounding suburbs
• Selected areas in Gauteng (within 50km radius)

Not sure if we cover your area? Contact us at +27 (0) 10 001 5550 to check.

Tubatse Utility provides:

• Household Gas Supply: LPG delivery for homes
• Commercial & Industrial Solutions: Bulk gas for businesses
• Cylinder Refilling & Exchange: Quick refills and swaps
• Energy Advisory: Consultation on gas conversion
• Installation of gas appliances (stoves, heaters)
• Regular maintenance and safety checks

You can order in three easy ways:

• Online: Fill out the contact form on our website
• Phone: Call us at +27 (0) 10 001 5550
• Email: Send a request to tubatseutilitymail@gmail.com

We'll confirm your order and schedule a convenient delivery time.

Delivery times depend on your location and order volume:

• Household Orders: Usually within 24-48 hours
• Commercial Orders: Same day or next day for existing customers
• Emergency Delivery: Available for urgent needs

We'll provide an estimated delivery window when you place your order.

Our standard delivery hours are Monday-Friday, 08:00-17:00. Weekend and after-hours delivery may be available for emergencies or pre-arranged bulk orders. Please contact us to discuss your needs.

Minimum orders vary by service:

• Household: Single 9kg or 19kg cylinder
• Commercial: Depends on location and setup
• Bulk Orders: Negotiable rates for large volumes

Pricing varies based on cylinder size, location, and market rates. Contact us for current pricing:

• 9kg cylinder: [Contact for pricing]
• 19kg cylinder: [Contact for pricing]
• 48kg cylinder: [Contact for pricing]
• Bulk commercial: Custom quotes available

We offer competitive rates and discounts for regular customers and bulk orders.

We accept multiple payment methods for your convenience:

• Cash on delivery
• Bank transfer (EFT)
• Card payments (where available)
• Credit accounts for registered commercial customers

Yes, we offer credit accounts for qualifying commercial and regular residential customers. Requirements include:

• Completed credit application
• Valid ID and proof of residence
• Business registration (for commercial accounts)
• Minimum 3 successful cash deliveries

Contact us to discuss credit options.

Yes! LPG is very safe when used properly with modern equipment. Safety tips:

• Always use certified cylinders and equipment (we provide these)
• Ensure proper ventilation in kitchens and enclosed spaces
• Check for leaks regularly (soapy water test)
• Turn off gas when not in use
• Keep cylinders upright and away from heat sources
• Never store cylinders indoors or in basements

We provide free safety inspections for all new customers and offer regular maintenance services.

Signs of a gas leak include:

• Smell of rotten eggs (we add this odor for detection)
• Hissing sound near cylinders or connections
• Dead plants near gas lines
• Bubbles in soapy water applied to connections

If you suspect a leak:

• Turn off the gas supply immediately
• Open windows and doors for ventilation
• Do NOT turn on lights or use electrical devices
• Evacuate the area
• Call us immediately: +27 (0) 10 001 5550

Yes, we offer professional installation services for gas stoves, heaters, geysers, and complete gas conversion systems. Our certified technicians ensure:

• Compliant installations per South African regulations
• Proper ventilation and safety checks
• Leak testing and system verification
• User training on safe operation
• Certification of compliance (COC)

Duration depends on usage, but as a general guide:

• 9kg cylinder: 2-4 weeks for small household (2-3 people)
• 19kg cylinder: 1-2 months for average household (4-5 people)
• Commercial: Varies greatly based on business type

Heavy cooking, water heating, or space heating will reduce these estimates.

Recommended cylinder sizes:

• 9kg: Small households, single person, camping
• 19kg: Average family home, 3-5 people
• 48kg: Large homes, commercial kitchens, restaurants
• Bulk tanks: Industrial use, large commercial operations

Not sure? Contact us for a free consultation.

Most modern stoves can be converted from natural gas or electricity to LPG. However, conversion requires:

• Professional assessment of your appliance
• Installation of appropriate jets and regulators
• Safety testing and certification

We offer conversion services with certified technicians. Contact us for an evaluation.

We offer both options:

• Cylinder Exchange: Swap empty for full (you pay for gas only)
• Cylinder Purchase: Buy the cylinder outright (higher upfront cost)
• Rental: Monthly rental fee plus gas costs (flexible for testing)

Most customers prefer the exchange system for convenience.